Transform Commercial Onboarding
Into Your Competitive Advantage
This report, based on Celent's Global Commercial Banking Onboarding Survey 2025, reveals why leading banks are investing in onboarding transformation—and how the average institution spending $15.9M annually can unlock millions in additional revenue by cutting their 49-day timeline and reducing 7.7% abandonment rates.
The way you onboard commercial clients can make or break your competitive edge.
Key insights include:
✓ The Real Cost of Manual Processes: 7.7% customer abandonment rates translate to millions in lost revenue
✓ Breaking Through the Manual Process Trap: 6 out of 9 core KYC steps remain manual
✓ AI as a Solution and a Challenge: 86% of banks expect AI to transform onboarding speed while 81% anticipate improved accuracy
✓ The Self-Service Revolution: Digital portals rank as the #1 near-term investment priority for 43% of banks
✓ Breaking Through the Manual Process Trap: 6 out of 9 core KYC steps remain manual
✓ AI as a Solution and a Challenge: 86% of banks expect AI to transform onboarding speed while 81% anticipate improved accuracy
✓ The Self-Service Revolution: Digital portals rank as the #1 near-term investment priority for 43% of banks
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